Privacy Policy

Last updated: October 2026

1. Introduction

Expert Clinic Health ("we", "us", "our") is committed to protecting the privacy and confidentiality of the personal and health information you share with us. This Privacy Policy explains what we collect, why we collect it, how we use and safeguard it, and the choices and rights you have.

By using this website, contacting us, or receiving care from our clinic, you acknowledge that you have read this policy. If you do not agree with it, please do not submit personal information through this website.

2. Information We Collect

Information you give us. Name, date of birth, contact details, emergency contact, insurance information, appointment preferences, and any health details you choose to share in enquiry or registration forms.

Health information. Medical history, symptoms, medications, test results, clinical notes and treatment plans recorded by our clinicians in the course of providing care.

Website and technical information. Pages viewed, referring pages, approximate location derived from your IP address, browser and device type, and cookie identifiers as described in our cookie section below.

Newsletter information. If you subscribe, we store your name, email address and the topics you tell us you are interested in.

3. How We Use Your Information

• To provide, coordinate and review your clinical care.
• To schedule appointments and send reminders and follow-up communications.
• To process payments, verify insurance eligibility and manage claims.
• To send you our newsletter where you have asked to receive it.
• To meet our legal, regulatory and professional record-keeping obligations.
• To improve the safety, quality and accessibility of our services and website.

We do not sell your personal information, and we do not use your health information for advertising.

4. Lawful Basis and Consent

Where health information is concerned, we rely on the provision of healthcare as our primary lawful basis. For marketing communications such as our newsletter, we rely on your consent, which you give when you subscribe and may withdraw at any time.

Withdrawing consent does not affect the care you receive, and it does not affect processing that has already taken place.

5. Sharing and Disclosure

We share information only where it is necessary and appropriate:

• Within your care team — clinicians and administrative staff involved in your care.
• With other healthcare providers — specialists, laboratories, imaging providers or hospitals, usually with your knowledge and, where required, your consent.
• With insurers — to verify eligibility, obtain authorisation and process claims.
• With service providers — secure IT, record-keeping and communications providers who act on our instructions under written confidentiality terms.
• Where legally required — in response to a valid legal obligation, court order, or to protect the vital interests of an individual where they are unable to consent.

6. Data Security

We maintain administrative, technical and physical safeguards designed to protect your information, including role-based access controls, encryption of data in transit, secure storage of records, audit logging and regular staff training on confidentiality.

No system can be guaranteed completely secure. If a breach affecting your information occurs, we will notify you and the relevant authorities where required by law.

7. Data Retention

Clinical records are retained for the period required by applicable healthcare regulation and professional guidance. Administrative and enquiry records are kept only as long as they serve the purpose they were collected for, after which they are securely deleted or anonymised.

8. Your Rights

Depending on where you live, you may have the right to:

• Access the personal and health information we hold about you.
• Request correction of information you believe is inaccurate or incomplete.
• Request deletion of information we are not required to retain.
• Request a copy of your records in a portable format.
• Object to, or ask us to restrict, certain processing.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before we can act on your request.

9. Cookies and Analytics

Our website uses a small number of cookies to remember your preferences and to understand, in aggregate, how visitors use our pages. Analytics information is reviewed in aggregate and is not used to identify individual visitors.

You can control cookies through your browser settings. Blocking some cookies may reduce the functionality of parts of this website.

10. Children's Privacy

We provide care to children with the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children through this website without that involvement. If you believe a child has submitted information to us without appropriate consent, please contact us and we will remove it.

11. Newsletter and Marketing Communications

Our newsletter is optional and based on consent. Every edition includes an unsubscribe link, and you may also use the unsubscribe page on this website or contact us directly.

When you unsubscribe, we keep only the minimum record needed to ensure we do not contact you again.

12. Third-Party Links

This website may link to other sites we do not control. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their policies before submitting any information.

13. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices, our services or the law. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be highlighted on our website or communicated directly where appropriate.

14. Contact Us

If you have questions about this policy, or you would like to exercise any of your rights, please get in touch:

• Email: contact@expertclinichealth.com
• Telephone: +1 626-441-3400
• Contact page: Contact Us — our full clinic address and a directions link are available there.

We aim to respond to privacy requests within the timeframes required by applicable law.